Faerie Whirl Beads is based in Singapore.

Simply browse our online catalog, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details.

We accept major credit cards, debit cards, and PayPal for secure transactions.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's site. For in-stock items, your order will usually reach you within 3-5 working days.

Currently, we offer shipping to Singapore, Malaysia and United States.

Yes we do accept customizations for bracelets and charms!

Please contact us at hello@faeriewhirlbeads.com for customizations.

Customization fees applies.

You can reach our customer support team via email hello@faeriewhirlbeads.com. We aim to respond to all inquiries within 24 hours.

Please view our Crystal Care Page here to find out more on how to care for your crystals.

Non-Exchange and Non-Return Policy

Unfortunately, we do not offer exchanges and returns for any products. All items, including custom-made, personalized, and clearance products, are non-returnable and non-exchangeable. Once a purchase is made, it cannot be returned for a refund or credit.

*Please view below regarding our 14 Days warranty for wire/string breakage.

Order Accuracy

Please ensure that you review your order carefully before completing your purchase. If you have any questions or concerns about an item, contact us before placing your order.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at hello@faeriewhirlbeads.com We will address any issues related to product defects or shipping errors as quickly as possible.

14 Days Warranty

[Due to the complexity of overseas shipment arrangements, our 14 Days Warranty is valid for Local-Singapore purchases only.]

In most cases, our charms and bracelets are quite durable! However, we do provide a 14 Days Warranty for a one to one exchange of the same value item from our available catalog due to:

1. Wire breakage for charms
2. String breakage for bracelets

only.

The 14 Days Warranty starts from the date of order and is only valid one time per purchased item.

If you need help, just reach out to our customer service team at hello@faeriewhirlbeads.com

Please provide us the following in your email. We're here for you!:

1. Order Name
2. Order number
3. Photo proof of wire/string breakage

Note:

• The 14 Days Warranty does not cover any return for refund or credit.
• The 14 Days Warranty does not cover broken crystal and hardware replacements due to user misuse.
• The 14 Days Warranty does not cover overseas purchases (non-Singapore purchases).

*Users are fully responsible for their actions and decisions when it comes to caring for and maintaining their items. We appreciate your understanding! For more details, please check out our crystal and hardware care page as well as our terms of service page. Thank you!

Customer Service

For questions or additional information regarding our policies, please reach out to our customer service team at hello@faeriewhirlbeads.com. We are here to help and ensure your satisfaction with your purchase.

14 Days Warranty

[Due to the complexity of overseas shipment arrangements, our 14 Days Warranty is valid for Local-Singapore purchases only.]

In most cases, our charms and bracelets are quite durable! However, we do provide a 14 Days Warranty for a one to one exchange of the same value item from our available catalog due to:

1. Wire breakage for charms
2. String breakage for bracelets

only.

The 14 Days Warranty starts from the date of order and is only valid one time per purchased item.

If you need help, just reach out to our customer service team at hello@faeriewhirlbeads.com

Please provide us the following in your email. We're here for you!:

1. Order Name
2. Order number
3. Photo proof of wire/string breakage

Note:

• The 14 Days Warranty does not cover any return for refund or credit.
• The 14 Days Warranty does not cover broken crystal and hardware replacements due to user misuse.
• The 14 Days Warranty does not cover overseas purchases (non-Singapore purchases).

*Users are fully responsible for their actions and decisions when it comes to caring for and maintaining their items. We appreciate your understanding! For more details, please check out our crystal and hardware care page as well as our terms of service page. Thank you!

We are sorry you broke your item. Unfortunately, we do not accept any return for refund or credit.

As it is beyond the 14 Days Warranty, we are unable to fulfil any exchange/replacements for free.

Users are fully responsible for their actions and decisions when it comes to caring for and maintaining their items. We appreciate your understanding!

If you would like to replace your broken crystals/wire/string/hardware, please kindly contact us at hello@faeriewhirlbeads.com for an estimated quotation. We are happy to help you!

For more details, please check out our crystal and hardware care page as well as our terms of service page. Thank you!